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Gig Harbor Chamber Of Commerce Presents “a Passion For Service”

On Thursday, May 7, 2015 Customer service expert, Bill Drury, will present a workshop entitled, "A Passion for Service" (How to Win Customers and Reduce Lost Sales). From 1985 till 1990, Drury was the National Training Consultant for the Zig Ziglar Corporation.  He speaks, trains, and travels extensively, and has proven to be one of the most effective and entertaining speakers in the industry.

 

We've heard fantastic feedback about this program!  Subjects Bill will cover include:  Who really signs your paycheck; Stay motivated; Make a great first impression; Create a vision for service; Communicate respect to every customer; Personalize your service; Listen; Handle the irate customer; Overcome stress and burnout; Handle the ten most difficult customers.

 

Some Customer Service Facts: 7 out of 10 customers who stop doing business with a company do so because of the way they were treated on the first contact; 96% of unhappy customers never complain about discourtesy, but 91% of them will not buy again from a business that offended them; 97% of all companies never formally train employees in the simple art of customer retention.

 

The half day seminar will be hosted at Canterwood Golf & Country Club from 7:45AM -12:00.  Seating is limited.  

 

Your investment is only:    One attendee               Five or more

 

(Sign up by April 30th)

Early Registration             $99.00 each                       $89.00 each

 

(April 30-May 7th)

Late Registration              $119.00 each                      $109.00 each  

 

For Registration or information call 253-851-6865.

 

Zig Ziglar said about Bill Drury

 

"...Bill has conducted over three hundred workshops for the Zig Ziglar Corporation -- we always got good reviews.  He knows what he is talking about. He has an excellent style of delivery.  Your people and your company will be better off after hearing Bill Drury."

 

(For more information or a free MP3 demo, please visit www.apassionforservice.com)

 

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The Gig Harbor Chamber of Commerce is a private, non-profit, membership-supported organization dedicated to taking a strong leadership position for businesses and community interests that create and maintain economic opportunities. For more information on our Board of Directors contact Warren Zimmerman, President and CEO of the Gig Harbor Chamber at (253) 851-6865 or info@gigharborchamber.com