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City of Gig Harbor Phone System Approved

The voice mail system at the City of Gig Harbor’s Civic Center failed last week and the city would like to apologize for any inconvenience to our citizens. The voicemail failure created quite a scramble for city staff attempting to find an adequate fix or replacement. Unable to fix an aging analog phone system as well as handling a severe limitation on bandwidth capacity, I.T. Manager Kay Johnson worked to obtain competitive bids on immediate phone system pricing as well as broadband service expansion. A phone system replacement and broadband expansion had been approved for the 2012 City of Gig Harbor budget.

CenturyLink provided a competitive and complete bid package including a new ShoreTel IP based phone system as well as a complete package for bandwidth expansion. This expansion will allow city staff to access information over the internet and the intergovernmental trusted network at greatly enhanced speeds improving productivity.

Gig Harbor City Council authorized a contract with CenturyLink on December 12th and installation of the new phone system is expected to occur prior to the end of 2011. Until then the city voicemail options are limited.

CenturyLink provided same-day assistance and produced a temporary workaround in an extremely short time-frame. The city would like to acknowledge several key personnel with CenturyLink for the success of this project: Jennifer Howard - RMG Business Markets, Evan Burk - Sales Engineer, LaVonne Crawford - Sales Associate and Craig M. Delaire - Business Sales Manager. These individuals went above and beyond during this crisis and delivered an affordable cost effective solution for the city. The City of Gig Harbor is proud to continue our working relationship with CenturyLink both now and in the future.

Contact the City of Gig Harbor at (253) 851-8136 or